At SunGlow Perennials, we believe that cultivating your garden should be as secure and joyful as browsing our plant collections. While we take every care to ensure your plants arrive healthy and ready to thrive, we understand that sometimes nature has other plans. Our Returns & Exchanges policy is designed with the same dedication and care we give to nurturing our perennials.

Our Commitment to Your Satisfaction

We stand behind the quality of our plants. If your plants arrive damaged, diseased, or do not meet your expectations, we’re here to help. Please review our policy below to understand how we can assist you.

Returns & Exchanges Process

  1. Initiate Your Request: Contact us within 15 days of receiving your plants. Email our gardening experts at [email protected] with your order number and details about the issue.
  2. Provide Documentation: Include clear photos of the plants in question. This helps our team assess the situation and provide the best solution.
  3. Await Instructions: Our team will respond within 2 business days with further instructions. For approved returns, we may provide a prepaid shipping label or instruct you on how to proceed.
  4. Ship the Items: Package the plants securely, including all original tags and packaging if possible. Ship them back to us within 7 days of receiving return instructions.
  5. Receive Your Solution: Once we receive and inspect the returned items, we’ll process your exchange, replacement, or refund.

Refund Timeline & Methods

Refunds are processed within 5-7 business days after we receive and inspect the returned plants. Your funds will be returned to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Please note that shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

While we want you to be completely satisfied with your gardening experience, certain items cannot be returned or exchanged:

  • Personalized or Custom Orders: Plants that have been specifically selected or arranged according to your custom requests
  • Clearance Items: Plants marked as final sale or clearance
  • Digital Products: Planting guides, digital subscriptions, or downloadable content

Additionally, plants that have been planted, damaged due to improper care, or affected by weather conditions after delivery cannot be accepted for return.

Return Request Template

To help streamline your return process, use the template below when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear SunGlow Perennials Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Names and Quantities] Reason for Return: [Please describe the issue] I have attached photos of the plants as requested in your returns policy. Please advise on the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Special Considerations for Live Plants

As fellow garden enthusiasts, we understand that plants are living things that require special care. We recommend:

  • Inspecting your plants immediately upon delivery
  • Planting them as soon as possible after receipt
  • Following the care instructions provided with your order

If you have questions about plant care or need advice on helping your new perennials thrive, our gardening experts are always available at [email protected].

Need Help?

Our gardening experts are here to assist you with returns, exchanges, or any questions about your plants. Contact us at [email protected] or write to us at:

SunGlow Perennials
1015 Heritage Road
Fresno, CA 93721 USA

Thank you for being part of our gardening community. We’re committed to helping your garden—and your satisfaction—flourish.

Happy Gardening!
The SunGlow Perennials Team